The user needs to keep his/her details of their accounts and passwords confidential. This is the user’s responsibility as well as for all activities under Your Account and Password.
www.softsensbaby.com will not be held accountable/responsible for any damage or loss that may arise of any failure by the customer to protect their account details and password(s).You must contact us immediately incase of any breach of your account. You may be asked to change your password incase www.softsensbaby.com feels that there has been a security breach or misuse on the website. In some cases, we may have to suspend your account without any liability to www.softsensbaby.com. During registration process, you are duly obliged to provide accurate data/information as well as complete & current data/information. It is the duty of the customer to update & maintain the registered data. If the information provided by the customer is not up-do-date, un-true, wrong, inaccurate, or incomplete, or if www.softsensbaby.com suspects (or has reasonable grounds to believe) that such information is not up-do-date, un-true, wrong, inaccurate, or incomplete with the user agreement, then www.softsens.com has the right to terminate or indefinitely suspend your membership and refuse you access to the site.
Pricing, Rewards and Coupons
www.softsensbaby.com shall always try and provide the most accurate product pricing and description, although, typographical errors might occur. We, www.softsensbaby, can’t confirm the prices of products until after it has been ordered. www.softsensbaby.com has the right to refuse or cancel any orders, at our sole discretion, placed for a product, whose price may be inaccurate or having incorrect information – due to an error in pricing and/or product description, unless the product has already been dispatched. You may be contacted by us in the case of a product being mis-priced. We may either contact you for instructions or cancel the order and notify you of any cancellation. This may be done at our discretion. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted & www.softsensbaby.com will have the right to modify the price of the product and contact you for further instructions using your e-mail address, provided by you during the time of registration, or cancel the order and notify you of such cancellation. If www.softsensbaby may accept your order, the same shall be debited to your credit card account and you shall be notified via email that the payment has been processed.
To get to know more about our rewards, please visit the “Rewards” page on our website.
From time to time, www.softsensbaby.com shall share coupon codes as a way of offering discounts to our customers. With regards to this, and in order to prevent any sort of misuse, we have put in place come checks:
- Coupon Codes & Cart Offers will be valid upon application of the coupon code at the time of placing order.
- Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the products, whichever happens earlier.
- Coupon Codes & Cart Offers will not be valid on all products unless otherwise mentioned.
- Coupon Codes & Cart Offers can be used only once per user per customer unless otherwise mentioned.
- Coupon Codes & Cart Offers can’t be clubbed with any other coupon code or with any other offer including offers running on the site without using coupons.
- Coupon(s) shall provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
- The stated discount may be shown/displayed on the website as well.
- Coupon codes, shared with a user, will be applicable on purchase made by that particular user only.
- The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.
- Shipping / Cash on delivery rules & charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
- Cash back coupons are valid for next purchase as per the conditions mentioned with the Cash back offer (if any Cash back offer were to exist).
Secure Online Payments
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Softsens Consumer Products Pvt. Limited uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Softsens Consumer Products Pvt. Limited, instead the information is securely stored and encrypted with Visa/MasterCard.
Transactions and Cancellations
Credit Card details
The customer hereby agrees to, understand and confirm that the credit card details provided by you, for availing of services on the Softsens website, will be correct, accurate & current. A credit card, not lawfully owned by you (the customer), shall be used. The customer has to provide correct and valid credit card details to us. The customer shall agree to this. We shall not make use of the card details by sharing the details with third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the customer and the onus to 'prove it otherwise' shall be exclusively on the customer.
Declined and/or Fraudulent Transactions
Softsens reserves the right to recover the cost of goods, collection charges and lawyers’ fees from person(s) concerned in the case of any fraudulent usage of/on our website. Softsens reserves the right to initiate legal proceedings against such person(s) for fraudulent usage of/on the site and any other unlawful acts in breach of these terms and conditions.
Cancellations by Customer(s)
the entire amount shall be refunded to the customer in case we receive a cancellation notice and the order has not been shipped by us. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
Cancellations by Softsens
There shall be circumstances when we, (www.softsensbaby.com), may not be able to accept orders and may need to cancel the orders. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include:
- Quantity available for purchase,
- Errors and/or inaccuracies in product or pricing information,
- Issues identified by our credit & fraud avoidance department.
Additional verifications or information may also be asked for before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
Reviews for Products
Anyone with a www.softsensbaby.com account, may post/write a review. There are no specific rules to following before writing/posting reviews, but there are some guidelines which need to be followed:
- Please write/post a review about the specific product at hand. Many other customers may use your review in order to form judgement about a specific product. Hence, an unbiased and specific review play a critical part in this process
- Always explain yourself well and don’t keep your review incomplete as it would leave other customers confused.
- Please make sure that spellings are correct and accurate as some customers may not understand the notion of the review incase they find spellings to be an issue
- Before submission of the review, please re-check to see if everything is fine. Spellcheck can help remove spelling issues. So can proofreading.
Things to be avoided while writing reviews:
- Inappropriate content
- Details not related to the product
- Different language being used
- Information going off-topic
- Using other people's reviews by simply copy and pasting
We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
Return, Refund and Cancellation Policy
Please refer to our Returns Policy for further details.
Please refer to our Shipping Policy for further details.