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Yes, it's true! We ship across India.

Q. What are the delivery charges?

Ans: There is NO DELIVERY CHARGE on PRE-PAID orders.
For COD orders: If your order is less than Rs.1,800, then you will be charged Rs.35. If your order is over Rs.1,800, then you will be charged Rs.40/-

Q. How long will it take for my order to reach me?

Ans: Your order will be dispatched within 2 business working days. However, in certain rare circumstances, the order may take a little longer to be dispatched. After dispatching, it will take between 3 to 5 business working days for major cities and about 7 to 10 days for remote locations. For certain remote areas, which are not serviceable by major courier partners, the products will be shipped through Indian Postal Service and may take 7-10 days depending on the location.

Q. What if I want to make a change to the delivery address?

Ans: We completely understand. All you need to do is either email us on orders@softsensbaby.com or call us on +91 98338 08228 and inform us of the desired changes. However, we suggest that you do this as soon as possible after the order is placed, to avoid any costs.

Q. How can I keep a track of my order?

Ans: Once your order has been dispatched from our warehouse, which is located in Mumbai, India you will receive an email with the name of the courier company as well as the tracking ID/Number. You will be able to track your order easily using these details.

Delivered but not delivered: Our delivery partners will make 3 attempts to deliver your order before it is returned back to our warehouse in Mumbai. Please provide your mobile number in the delivery address as it will ensure a fast and hassle free delivery.